Reference

Our Terms, Your Rights at finebooker

Every account on finebooker operates under a clear set of terms and conditions — covering how we collect data, how disputes are handled, and what you can expect…

Terms of UsePrivacy PolicyCookie PolicyAccount ConditionsDispute Process
finebooker Our Terms, Your Rights at finebooker
LEGAL CONTACT PATHS

How to Reach Us for Policy Matters

If you have a question about your rights under our terms, want to request a copy of your data, or need to raise a formal complaint, these are the channels we monitor…

Email for Legal Queries Write to our dedicated legal address for data requests, account termination queries, or formal dispute notices. We log every submission and respond in writing within seven working days of receipt.
Live Chat Support Our support agents can route policy questions to the correct internal team during chat. For complex legal requests, they will open a formal ticket and confirm the reference number with you directly.
Postal Address For formal legal correspondence — including statutory data access requests or court-related notices — a registered postal address is available on our Contact page. Documents sent by post are date-stamped on arrival.
POLICY PRACTICES

How We Handle Data, Cookies and Account Security

Our approach to data handling, cookie use, and account security is built on the principle that you should know exactly what we hold and why.

Data We Collect

We collect the information you provide at registration, payment data passed through UPI, Paytm, and PhonePe rails, and session logs generated when you use the platform. We do not sell this data to third parties under any circumstances.

Cookie Use

We use functional cookies to keep your session active and preference cookies to remember your language and wallet settings. Analytics cookies are opt-in. You can manage your cookie choices from the footer settings link at any time.

Account Security

Passwords are stored as salted hashes; we never hold plain-text credentials. Two-factor authentication is available and strongly encouraged. Suspicious login attempts trigger an automatic account hold and an alert to your registered email address.

Data Retention

Transaction records are retained for the period required by applicable financial regulations. Account profile data is held while your account remains open and for a defined period after closure, after which it is deleted or anonymised per our retention schedule.

Requesting Your Data

You may request a full export of the personal data we hold about you by writing to our legal email address. We will deliver the export in a machine-readable format within the statutory timeframe applicable in your jurisdiction.

Requesting Changes or Deletion

To correct inaccurate data or request deletion of your account records, contact us via the legal email channel. Where deletion conflicts with a legal retention obligation, we will explain the specific reason and the earliest date deletion can proceed.

Common Questions About Our Terms and Policies

The questions below address what Indian account holders most commonly ask about their rights, our data practices, and how our legal process works. If your question is not covered here, contact us via the legal email channel for a written response.

Your account agreement is governed by the jurisdiction stated in the Terms of Use document. For Indian account holders, the applicable law section specifies which courts have authority. Access and eligibility depend on local law and are available only where local law permits.

Send a written data access request to our legal email address. Include your registered email and account identifier. We will compile and deliver your data export in a structured, machine-readable format within the statutory period for your region.

Yes. Submit a deletion request to our legal email channel. We will delete or anonymise your data unless a specific legal retention obligation requires us to keep it, in which case we will write back explaining the basis and the earliest deletion date.

Payment data is used only to process your transaction, detect fraud, and meet financial record-keeping requirements. We do not use payment data for marketing profiling, and we do not share it with unrelated third parties outside of mandatory regulatory reporting.

Raise a formal dispute by writing to our legal email address with your account details and a description of the issue. We acknowledge disputes within 48 hours, investigate fully, and provide a written decision within seven working days of receiving all relevant information.

Contact us via the legal email channel or live chat and specify what needs correcting. We verify the request against your account, make the change if the correction is supported by documentation, and confirm the update in writing within a reasonable timeframe.

We share data only with payment processors handling your UPI, Paytm, or PhonePe transactions, with technology partners necessary to operate the platform, and with authorities where legally required. We do not sell personal data or transfer it to unrelated commercial partners.