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How finebooker Handles Your Personal Data

This Privacy Policy sets out exactly what personal data finebooker collects when you open an account, make a deposit via UPI or Paytm, or browse our lobby —…

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What We Collect and Why We Collect It

finebooker Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you register on finebooker, we collect your name, email address, mobile number and, where you choose a payment method such as UPI, Paytm or PhonePe, the transaction reference needed to process and verify that deposit or withdrawal. We also collect device identifiers, IP address and

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session logs to keep your account secure and to detect unusual activity. We do not sell your personal data to third parties. Data shared with payment processors — including UPI gateways and PhonePe — is limited strictly to what those services need to complete your transaction.
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Your eligibility to access certain features depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have questions about this policy, want to request a copy of your stored data, or need to correct any personal detail on your account, our dedicated support team is reachable…

Email Privacy Team Send your data access or correction request to our privacy email. We verify your identity before releasing any account data, so keep your registered mobile number handy when you write in.

Live Chat Support Our live chat is available around the clock. Start a chat session from any page on finebooker.net and ask to be connected to the privacy desk for data queries or deletion requests.

Account Settings Panel Many personal details — display name, email address and communication preferences — can be updated directly inside your account settings without needing to contact support at all.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

finebooker applies layered security practices across data storage, payment processing and account access to keep your personal details safe.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted. Data moving between your device and finebooker.net travels over TLS, so your account details and payment references are protected at every stage of transmission.

Cookie Policy and Consent

We use functional cookies to keep your session active and analytics cookies to understand how our lobby is used. You can withdraw cookie consent at any time through the cookie preferences panel accessible from the footer of every page.

Account Security Measures

Two-step verification is available on all accounts. We recommend you enable it to prevent unauthorised access. Any suspicious login attempt triggers an automatic alert to your registered mobile number or email address immediately.

Data Retention Periods

We retain account data for as long as your account remains open and for a period thereafter as required by applicable Indian financial regulations. Once that period lapses and no legal obligation remains, we delete or anonymise the data.

Requesting Data Access or Deletion

You may request a full copy of the personal data we hold about you, or ask us to delete it, by writing to our privacy team. We process verified requests within 30 days and confirm completion by email to your registered address.

Third-Party Data Sharing Limits

We share data only with payment processors like UPI gateways and PhonePe, and only the fields required to complete a transaction. We do not share data with advertisers, data brokers or unrelated third-party platforms.

Common Questions About Our Privacy Policy

Below you will find answers to the questions we hear most often from account holders about how finebooker handles personal data, what rights you hold under this policy, and how to exercise those rights quickly and without hassle.

We collect your name, email address, mobile number and the details you provide during identity verification. We also log your IP address and device type to protect your account from unauthorised access attempts.

We store transaction reference numbers and amounts to maintain your deposit and withdrawal history. We do not store your full UPI VPA credentials or Paytm wallet PIN — those remain exclusively with your payment provider.

Yes. Contact our privacy team via email or live chat with your registered mobile number for identity verification. We will send a full data export to your registered email address within 30 days of confirming your identity.

Submit a deletion request through live chat or the privacy email address listed on this page. We process verified requests within 30 days, retaining only the records we are legally required to keep under Indian financial regulations.

We share data only with payment processors — such as UPI gateways, Paytm and PhonePe — and only the minimum fields needed to complete your transaction. We do not sell or share your data with advertisers or data brokers.

Log in and head to your account settings panel where you can update your email and communication preferences directly. For identity document corrections, contact our support team and we will guide you through the verification process.

After account closure, we retain your data for the period required by applicable Indian financial and legal obligations. Once that retention period ends and no legal hold applies, your personal data is deleted or fully anonymised from our systems.

How finebooker Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Encryption at Rest and in Transit

Cookie Policy and Consent

Account Security Measures

Data Retention Periods

Requesting Data Access or Deletion

Third-Party Data Sharing Limits

Common Questions About Our Privacy Policy

01 What personal data does finebooker collect when I open an account?

02 Does finebooker store my UPI or Paytm payment details?

03 Can I request a copy of all the data finebooker holds about me?

04 How do I ask finebooker to delete my personal data?

05 Does finebooker share my data with any third parties?

06 How can I update my personal details or correct an error in my account?

07 What happens to my data if I close my finebooker account?

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